FAQ's

  • What are the benefits of our managed hosting?  
    Axios has the ability to deploy new platforms, to meet the constantly changing demands of your business quickly. Axios provides you with the technical expertise required to focus on the core of your business, without having to worry about maintaining an IT infrastructure and network performance. Axios relieves you of managing an entire data center, and ensures your data is safely stored and secure.
  • How does managed hosting save your business money? 
    Axios completely eliminates the need to have an entire IT department on salary, to manage and maintain your IT infrastructure. Axios keeps re-curing charges predictable, and eliminates the need to constantly purchase new equipment and software updates.
  • How can managed hosting accelerate your business expansion?
    Axios creates a global footprint, eliminating the need to build data centers in-house. Axios hosting providers have the expertise and the technology to keep your business competitive.
  • How do I know my data is secure?
    At Axios we are well equipped with monitoring tools and trained technicians, experienced in dealing with server related issues. Our Protected firewall prevents most attacks before they can even occur.  Security services such as spam filtering, virus scanning, and OS updates among others can be upgraded and customized, to meet the needs that your business requires.
  • How does Axios ensure that my data is safely stored?
    At Axios your data is safely stored and backed by the RAID level of your choice. RAID uses schemes that divide and replicate data among multiple physical drives to ensure maximum availability. At Axios we are equipped with RAID levels 0, 1, 5, and 10 or can be customized for your desired configuration.
  • What happens when my equipment becomes outdated or needs repair?
    No need to worry about managing vendor relationships for standard hardware/software updates, upgrades, or repair. Axios will provide, maintain, and upgrade the needs of your equipment as they arise. This completely eliminates the need to constantly learn and keep up with new equipment and software.
  • How does Axios support my IT network on weekends and after hours?  24/7/365 support and monitoring guaranteed, and backed by our industry leading SLA’s.
  • What companies/organizations benefit from using managed hosting?  Generally small to medium sized business seem to gravitate towards managed hosting.  Any business that stores any kind of data ranging from education, retail, medical, legal, financial (accounting, banking, insurance…), call centers, distribution etc. seem to greatly benefit from being freed of worrying about their IT demands. This allows for much more emphasis and focus towards running a successful business.
  • How do I upgrade my hosting package?
    If you need more storage, data transfer capability or multiple file transfer (FTP) accounts, log into your Axioshost Account (Portal), click on the Hosting tab, and then choose the hosting package to which you'd like to upgrade.
  • How do I choose between Hosting and VPS Hosting?
    For most users, Hosting meets their needs with ample storage, bandwidth, email addresses and with no system administration skills required. VPS Hosting is a good option for more advanced users who are tech-savvy and want greater control and flexibility of their hosting environment. Like having your own dedicated server, VPS allows you to install applications and gain direct access to the underlying operating system, but at a fraction of the price of dedicated hosting.
  • What are the differences between hosting companies?
    Reliability and customer service are two key points to consider. Network Solutions offers 99.99% Unix® uptime and 24/7 dedicated technical customer service, via phone or email.
  • How do I know which server package is best for me?
    In order to choose a hosting package that will fit your needs, begin by thinking about the goals of your business. The biggest differentiators between hosting packages are the size of disk space, monthly data transfer, number of email boxes and tools such as open source applications and programming languages. After you determine how you plan to use your site and the amount of traffic you expect on your site, you'll be able to identify which package is best for your business.
  • Essential Hosting package is designed for small business owners who want a simple online presence. Websites with this package might include basic content with limited multimedia and blog usage. Interaction with customers occurs mainly through easy forms or a simple blog.
  • Professional Hosting package is designed for small- to medium- sized businesses whose websites contain sizable dynamic content, such as numerous multimedia files. Interaction with customers occurs through complex forms, robust blogs and frequent site visits.
  • Premium Hosting package is designed for small- to medium- sized businesses that want to manage multiple large, high-traffic websites on a single platform. These websites would include multimedia files and various dynamic interactions with customers.
  • Is there a minimum contract term for my services?
    No, Axios does not want to tie you into a contract. All of our servers are on a month to month term.
  • Do you offer services such as domain registration and domain/DNS specific services?
    Yes we offer domain registration for an additional fee.
  • Do you offer a control panel or web portal with my account?
    Yes, Axios offers a control panel that allows you to manage your billing, your server options, bandwidth utilization as well remote reboots/rebuild of your server.
  • Do you offer rapid deployment and redeployment services with my account?  Yes, on all managed/virtual servers.
  • What OS (Operating Systems) do you offer with my server?
    Axios offers Linux options such as CentOS, Fedora Core, Ubuntu as well as all Windows operating systems.
  • Do you offer safe and secure backup services?  Yes, Axios offers a secure and highly competitively priced backup option.
  • Do you offer SAN (Storage Area Network) services?  Yes, Axios offers SAN storage to fit any need.
  • Do your services need to be geographically specific to where I am as a customer?
    No, as long as you have internet connection you will have the ability to access servers remotely.
  • Do you offer “Cloud Computing”? 
    Axios offers Virtual, managed servers with “NO” oversubscription on RAM or CPU!  All virtual machines utilize dedicated resources on Enterprise class hardware.
  • What is cloud computing?
    Multiple definitions of cloud computing have been published as the technology is refined and its attributes and characteristics continue to evolve. Simply defined, cloud computing is a technology that allows users to access and use shared data and computing services via the Internet or a Virtual Private Network using a scalable range of resources without having to build infrastructure to support these resources within their own environments or networks. The National Institute of Standards and Technology (NIST), defines cloud computing as “a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”
  • What are the different types of “Cloud” offerings?
    • Private cloud. A private cloud is operated for a specific organization. It may be managed by the organization or a third party and may exist on premises or off premises.
    •  Public cloud. A public cloud is made available to the general public or a large industry group and is owned by an organization selling cloud services.
    • Community cloud. A community cloud is an infrastructure shared by several organizations and supports a specific community that has shared concerns (e.g., mission, security requirements, policy, and compliance considerations). It may be managed by the organizations or a third party and may exist on premises or off premises.
    • Hybrid cloud. A hybrid cloud is a composition of two or more clouds (private, community, or public) that remain unique entities but are bound together by standardized or proprietary technology that enables data and application portability.
  • What are the benefits/concerns of cloud computing?
    There are a number of benefits and concerns associated with implementing cloud computing services. Cloud computing is evolving; therefore, some of the listed benefits and concerns may change.
  • Common benefits include:
    Cost savings with "pay-as-you go" service plans
    Scalability of resource procurement in response to needed IT capacity
    Accessibility of services often from any networked machine
    Collaboration capabilities with access to shared applications and records
    Flexibility to procure resources on demand
    Capacity to outsource large computing needs and non-critical applications

 

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